Not loving your purchase? We’ve got you covered!

You’re welcome to return or exchange your item within 30 days of receiving it, as long as it’s in brand-new, unworn condition with all original packaging, shoe bag, shoe horn and tags included.  Just a heads-up - Shoes with creases or scratched/spotted soles cannot be returned. Last Chance items, Gift Cards, and Final Sale products aren’t eligible for returns or exchanges. Let us help make things right!

TO INITIATE YOUR RETURN OR EXCHANGE

Free Returns with Redo Portal:

1. If you purchased Re:Do coverage at the time of your order, begin your return or exchange through the Redo portal linked below and follow the step-by-step instructions. A digital QR code will be emailed to you for easy processing.  https://www.escaroroyale.com/apps/redo/returns-portal/login
2. Ensure the shoes are packed securely in their original shoebox and placed in a protective shipping box to avoid damage during transit. Drop off your return at the most convenient location.
3. Once we receive and inspect the products at our Charlotte, NC Dispatch Center, we’ll process your refund back to your original payment method, if approved. Please note: The returned shoes must follow the return policy given below (please read). Refunds are only generated after the post-return inspection. If you encounter any issues, don’t hesitate to reach out to us for assistance at care@escaroroyale.com
4. If you did not purchase Re:Do returns protection at the time of your purchase, you can still return via the re:do portal. We will refund you the invoice amount minus $10 returns fees. 

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Escaro Royale – Returns & Exchanges Policy (United States & International)

At Escaro Royale, each product is handcrafted using premium materials and held to the highest standards of luxury craftsmanship. To ensure every client receives products in pristine, unworn condition, the following policy strictly governs all returns and exchanges.

By placing an order, you acknowledge and agree to this policy in full.

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1. 30-Day Return Window

All return or exchange requests must be initiated within 30 calendar days from the date of delivery, as confirmed by the carrier’s tracking records.

• Requests submitted after 30 days will be automatically declined

• Items shipped back beyond a reasonable processing timeframe after initiating a request may be rejected

• No exceptions will be made except where required by applicable law

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2. Return & Exchange Eligibility

Returns or exchanges are accepted only if the item is received in original, unused, and fully resalable condition.

To qualify, all of the following conditions must be met:

• Item must be unworn and unused

• Leather must show no creasing, folding, or molding

• Soles must show no scratches, scuffs, or surface contact marks

• Item must be returned with all original packaging, including:

  • Shoe box (undamaged)

  • Dust bags

  • Tags and accessories

• Item must be free from any odor, damage, or alteration

Standard of Acceptance:
If the item cannot be resold as new, it is not eligible for return or exchange.

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3. Inspection, Documentation & Decision

All returned items undergo a strict quality inspection including UV light inspection upon receipt.

Escaro Royale reserves the sole and final discretion to approve or reject returns based on product condition.

• In case of rejection, we will provide photo and/or video evidence documenting:

  • Signs of wear (creasing, sole marks, etc.)

  • Missing or damaged components

• These records are stored and may be used to respond to payment disputes or chargebacks

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4. Rejection of Returns

If a return does not meet eligibility criteria:

• The return will be formally rejected

• The item will be shipped back to the customer

• Return shipping costs will be borne by the customer

Failure to pay return shipping may result in the item being held or disposed of after a 60 day period, where permitted by law.

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5. Packaging & Missing Item Fees

To maintain luxury presentation standards:

• Damaged or broken shoe box: $10

• Missing dust bag: $25

• Free Gift : At the selling prices usually between $80-100

These charges will be deducted from any refund or must be paid prior to return approval, where applicable.

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6. Proper Try-On Requirements (Customer Responsibility)

Customers are solely responsible for maintaining the product in return-eligible condition.

To ensure eligibility:

• Try shoes indoors only, on clean, soft surfaces

• Do not walk on hard floors or outdoors

• Wear socks while trying

• Avoid excessive flexing or bending

• Limit use to a brief fit check only

Any visible wear will result in return rejection.

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7. Refunds

If approved:

• Refunds are issued to the original payment method only

• All shipping charges (original and return) are non-refundable

• Applicable deductions (fees, damages, missing items) will be applied

Only the net product value will be refunded.

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8. Exchanges

Exchanges are processed only if:

• The returned item passes inspection

• Replacement product is available in stock

Failed inspections will result in exchange denial and return shipment at customer expense.

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9. Returns & Exchange Shipping (Re:Do Protection – U.S. Only)

Escaro Royale partners with Re:Do to offer a seamless, self-service return and exchange experience for customers within the United States only.

For United States Customers

If Re:Do Protection Was Purchased

• Returns and exchanges can be initiated via the Returns & Exchanges page (self-service portal)

• The portal will generate an automated return shipping label

• Return and/or exchange shipping costs are covered

All requests remain subject to:

• The 30-day return window

• Inspection and approval requirements

Shipping coverage does not guarantee return approval.

If Re:Do Protection Was Not Purchased

• A $10 return shipping fee will apply

• This fee may be:

  • Paid during the return process, or

  • Deducted from the final refund

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For International Customers (Canada, Australia, United Kingdom, New Zealand)

For all customers located in:

• Canada

• Australia

• United Kingdom

• New Zealand

• Other parts of Europe

The following applies:

• Return shipping is 100% the responsibility of the customer

• All duties, taxes, and customs charges related to returns or exchanges are the customer’s responsibility

• Escaro Royale does not provide return shipping labels for international returns

• Re:Do Protection is not applicable outside the United States

Failure to cover shipping or duties may result in the return being refused or abandoned in transit, and no refund will be issued in such cases.

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Important Note

Re:Do coverage applies only to return shipping logistics (U.S. only). All other policy terms remain fully enforceable, including:

• Product condition requirements

• Inspection and approval

• Packaging and accessory fees

• Final sale and customization exclusions

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10. Custom, Made-to-Order & Final Sale Items

The following are strictly non-returnable and non-exchangeable:

• Customized / Made-to-Order Products, including:

  • Color modifications

  • Heel height adjustments

  • Sole customizations

  • Any design alterations

• Final Call / Clearance / Promotional Items, marked as final sale

Customization Disclaimer:
Due to the handcrafted nature of our products, exact replication of customization requests cannot be guaranteed. By placing such orders, you accept reasonable artisanal variations.

 

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11. Anti-Abuse & Chargeback Protection

To prevent misuse and ensure fairness:

• Escaro Royale documents all shipments and returns, including condition evidence

• Fraudulent claims, excessive returns, or policy abuse may result in:

  • Refusal of future orders

  • Denial of returns/exchanges

In the event of a chargeback or payment dispute, Escaro Royale reserves the right to submit:

• This policy (accepted at checkout)

• Inspection photos/videos

• Shipping and delivery confirmation

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12. Legal Compliance

This policy is governed by applicable United States consumer protection laws.

Nothing herein limits any non-waivable rights under applicable law. However, where permitted, Escaro Royale retains full authority to enforce the terms outlined above.

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Final Note

Each Escaro Royale product is crafted to deliver an uncompromising luxury experience. These policies are designed to preserve that standard for every client.

We appreciate your understanding and cooperation.

 

Return and exchange shipping is free with re:do within the contiguous United States. However, Escaro Royale Luxury LLC is not responsible for any returns that are lost during transit.

 

APO/FPO/DPO/PO Boxes:
Returns and exchanges cannot be processed for APO/FPO/DPO/PO Box addresses through Escaro Royale Luxury LLC. In these cases, you will be responsible for all shipping costs and creating the return label. For further assistance, please contact care@escaroroyale.com

International Orders:
We are unable to process returns or exchanges for shipments outside the contiguous United States. Please note that any customs duties or taxes are the responsibility of the customer and will be charged at checkout. Escaro Royale is not liable for any additional fees that may be imposed by your country.

If you have further questions, please reach out to us at care@escaroroyale.com