Exchange Policy

We strive to delight each one of our valued customers with exceptional service.We have an exchange policy that allows us to serve you better in terms of fitting and sizing

Please read below carefully since we have a well-balanced and documented policy that protects your purchase and also protects us from customers who intend to abuse our policies. Returning or exchanging for reasons other than manufacturing defects is a privilege offered to the customers.

One (1) Size exchange is permitted on each order. Half sizes can only be adjusted using insocks. We don't produce half size shoes in general. After the size exchange, the sale is considered final - and no further exchanges can be made. Returns and refunds are not permitted after an exchange has been made. Color changes and changes to heel height are permitted in exchanges at an additional cost of $30. In this case too, the exchange is considered a final sale and no more exchanges/ returns or refunds are permitted.

Useful Info:
Email support: care@escaroroyale.com
Generate Exchange request here: https://www.escaroroyale.com/apps/redo/returns-portal/login

Exchange Initiation Period: 30 days from the date of delivery

Exchange Policy in detail

• Complimentary exchanges if initiated within 30 days of delivery.
• No exchanges can be initiated after 30 days of delivery.
• Only items in perfect & sellable condition that show no signs of wear and tear, with original packaging, tags, accessories and freebies can be exchanged. As a rule of thumb, and for simplicity, IF IT CANNOT BE RESOLD AS NEW IT WON'T BE EXCHANGED. 
• For shoes, please ensure that you try on products on carpeted surfaces to avoid scratching the soles. Scratched soles are non-exchangeable.
• Please test the fitting of shoes without wrinkling the leather; especially the toe-line. Wrinkled products are non-exchangeable.
• Used and worn products cannot be exchanged under any circumstances.
• Escaro Royale, at its sole discretion, may allow for an exchange with a different product. In general, the exchange will be done for fitting and sizing reasons. The customer is not entitled to change the product at the time of exchange request.
• No returns or exchanges on customized or personalized items whatsoever. 
• No returns and refunds on final-call items.
• The natural beauty of leather means that no two pieces of leather are exactly alike. As such, natural markings and grain variations are not considered defects; and cannot be considered reason for returns.
• Products bought online can have a subtle hue, shine and color difference between the website photographs and the physical product. This is because each product is handmade and hand painted and such subtle differences are bound to happen and no two products can be of the same color, shade and hue. This is also due to varied screen settings like brightness, saturation and inherent color rendering. This cannot be considered a manufacturing defect and a reason for return.
• Once an exchange is processed, return & refund is not possible and the sale is considered final. 
• Once we receive and inspect the products at our Charlotte, NC Dispatch Center, we’ll process your exchange, if approved. Please note: The returned shoes must follow the condition in the  policy given below (please read). Exchanges are only generated after the post-return inspection. If you encounter any issues, don’t hesitate to reach out to us for assistance at care@escaroroyale.com

Which items cannot be exchanged?
Customised or bespoke orders made on special demands or with special customisations cannot be exchanged. Final Call items and seconds cannot be exchanged. Used products that show ANY KIND of wear cannot be exchanged. Products without original packaging and tags cannot be exchanged.

What to do in case I received defective or damaged products?

• If you happen to receive defective or damaged product(s), notify us on support@escaro.in within 24 hours of receiving the goods along with the pictures. Any damages on arrival issues should be reported via email within 48 hours / 2 days along with the pictures to investigate transit damages with third party couriers. If no pictures of damage are shared with us over email care@escaroroyale.com, we will not be able to initiate an investigation into defective delivery.

Who pays for the reverse and forward shipping for exchanges?

• Forward and reverse shipping for an exchange is free to the customer.

Exchange Abuse Policy

• Returning or exchanging for reasons other than manufacturing defects is a privilege offered to our customers. If any customer is found to be abusing this privilege, Escaro Royale holds the right to reject any returns / exchanges from such customers and deny refunds. Escaro Royale reserves the right to blacklist any customers that are found to abuse our policies repeatedly.

Disputes
To raise a dispute, please send an email to care@escaroroyale.com. Your email must contain the name of the product, order ID along with the details of your nature of concern. This must be done within 3 days of receiving the product. If the dispute is filed after 3 days of delivery, the same will only be entertained at the sole discretion of Escaro Royale.

 

Escaro Royale – Detailed Exchanges Policy (United States & International)

At Escaro Royale, each product is handcrafted using premium materials and held to the highest standards of luxury craftsmanship. To ensure every client receives products in pristine, unworn condition, the following policy strictly governs all returns and exchanges.

By placing an order, you acknowledge and agree to this policy in full.

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1. 30-Day Exchange Window

All return or exchange requests must be initiated within 30 calendar days from the date of delivery, as confirmed by the carrier’s tracking records.

• Requests submitted after 30 days will be automatically declined

• Items shipped back beyond a reasonable processing timeframe after initiating a request may be rejected

• No exceptions will be made except where required by applicable law

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2. Return & Exchange Eligibility

Returns or exchanges are accepted only if the item is received in original, unused, and fully resalable condition.

To qualify, all of the following conditions must be met:

• Item must be unworn and unused

• Leather must show no creasing, folding, or molding

• Soles must show no scratches, scuffs, or surface contact marks

• Item must be returned with all original packaging, including:

  • Shoe box (undamaged)

  • Dust bags

  • Tags and accessories

• Item must be free from any odor, damage, or alteration

Standard of Acceptance:
If the item cannot be resold as new, it is not eligible for return or exchange.

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3. Inspection, Documentation & Decision

All returned items undergo a strict quality inspection including UV light inspection upon receipt.

Escaro Royale reserves the sole and final discretion to approve or reject returns based on product condition.

• In case of rejection, we will provide photo and/or video evidence documenting:

  • Signs of wear (creasing, sole marks, etc.)

  • Missing or damaged components

• These records are stored and may be used to respond to payment disputes or chargebacks

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4. Rejection of Returns

If a return does not meet eligibility criteria:

• The return will be formally rejected

• The item will be shipped back to the customer

• Return shipping costs will be borne by the customer

Failure to pay return shipping may result in the item being held or disposed of after a 60 day period, where permitted by law.

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5. Proper Try-On Requirements (Customer Responsibility)

Customers are solely responsible for maintaining the product in return-eligible condition.

To ensure eligibility:

• Try shoes indoors only, on clean, soft surfaces

• Do not walk on hard floors or outdoors

• Wear socks while trying

• Avoid excessive flexing or bending

• Limit use to a brief fit check only

Any visible wear will result in return rejection.

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6. Exchange Processing Condition

Exchanges are processed only if:

• The returned item passes inspection
  

Failed inspections will result in exchange denial and return shipment at customer expense.

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7. Exchange Shipping (Re:Do Protection – U.S. Only)

Escaro Royale partners with Re:Do to offer a seamless, self-service return and exchange experience for customers within the United States only.

For United States Customers

If Re:Do Protection Was Purchased

• Returns and exchanges can be initiated via the Returns & Exchanges page (self-service portal)

• The portal will generate an automated return shipping label

• Return and/or exchange shipping costs are covered

All requests remain subject to:

• The 30-day return /exchange initiation window

• Inspection and approval requirements

Shipping coverage does not guarantee return approval.

If Re:Do Protection Was Not Purchased

• A $10 return shipping fee will apply

• This fee may be:

  • Paid during the return process, or

  • Deducted from the final refund

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For International Customers (Canada, Australia, United Kingdom, New Zealand)

For all customers located in:

• Canada

• Australia

• United Kingdom

• New Zealand

• Other parts of Europe

The following applies:

• Return shipping is 100% the responsibility of the customer

• All duties, taxes, and customs charges related to returns or exchanges are the customer’s responsibility

• Escaro Royale does not provide return shipping labels for international returns

• Re:Do Protection is not applicable outside the United States

Failure to cover shipping or duties may result in the return being refused or abandoned in transit, and no refund will be issued in such cases.

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Important Note

Re:Do coverage applies only to return shipping logistics (U.S. only). All other policy terms remain fully enforceable, including:

• Product condition requirements

• Inspection and approval

• Packaging and accessory fees

• Final sale and customization exclusions

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8. Custom, Made-to-Order & Final Sale Items

The following are strictly non-returnable and non-exchangeable:

• Customized / Made-to-Order Products, including:

  • Color modifications

  • Heel height adjustments

  • Sole customizations

  • Any design alterations

• Final Call / Clearance / Promotional Items, marked as final sale

Customization Disclaimer:
Due to the handcrafted nature of our products, exact replication of customization requests cannot be guaranteed. By placing such orders, you accept reasonable artisanal variations.

 

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9. Anti-Abuse & Chargeback Protection

To prevent misuse and ensure fairness:

• Escaro Royale documents all shipments and returns, including condition evidence

• Fraudulent claims, excessive returns, or policy abuse may result in:

  • Refusal of future orders

  • Denial of returns/exchanges

In the event of a chargeback or payment dispute, Escaro Royale reserves the right to submit:

• This policy (accepted at checkout)

• Inspection photos/videos

• Shipping and delivery confirmation

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10. Legal Compliance

This policy is governed by applicable United States consumer protection laws.

Nothing herein limits any non-waivable rights under applicable law. However, where permitted, Escaro Royale retains full authority to enforce the terms outlined above.

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Final Note

Each Escaro Royale product is crafted to deliver an uncompromising luxury experience. These policies are designed to preserve that standard for every client.

We appreciate your understanding and cooperation.

 

Return and exchange shipping is free with re:do within the contiguous United States. However, Escaro Royale Luxury LLC is not responsible for any returns that are lost during transit.